tag:systemway.instatus.com,2005:/history System Way - Status Status - Histórico de incidentes 2026-10-15T06:57:28.098+00:00 System Way - Status tag:systemway.instatus.com,2005:Incident/cmv96s5zn02e707n2cs5q5v31 2026-10-15T06:57:28.098+00:00 2026-10-15T07:02:25.707+00:00 STW RMM is back up Type: Incident

Affected Components: STW RMM

Oct 15, 07:02:25 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Oct 15, 06:57:28 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmv8wdusd027807nw43zshph9 2026-10-15T02:06:24.479+00:00 2026-10-15T02:09:04.693+00:00 STW Hospedagem is back up Type: Incident

Affected Components: STW Hospedagem

Oct 15, 02:09:04 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Oct 15, 02:06:24 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmv7gz7vr00l707s4sjx0ubhb 2026-10-14T02:07:22.553+00:00 2026-10-14T02:16:02.906+00:00 STW Chat is back up Type: Incident

Affected Components: STW Chat

Oct 14, 02:16:02 GMT+0
Resolvido - STW Chat is back up. This incident was automatically resolved by Instatus monitoring..

Oct 14, 02:07:22 GMT+0
Investigando - STW Chat is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmuzwwf5b004413ofxswb2pik 2026-10-08T19:10:57.267+00:00 2026-10-09T12:04:00.000+00:00 Instabilidades na plataforma Type: Incident

Duration: 11 days, 5 hours and 3 minutes

Affected Components: STW Chat

Oct 9, 12:04:00 GMT+0
Resolvido - Identificamos que a instabilidade relacionada à infraestrutura de terceiros foi corrigida e que os serviços afetados estão normalizados. As operações de envio e recebimento de mídias pelos canais Web e de envio de mensagens pelos canais Cloud podem ser realizadas normalmente. Nossa equipe continuará acompanhando o ambiente para garantir a estabilidade dos serviços e identificar possíveis impactos residuais. Agradecemos pela compreensão e pedimos desculpas pelos transtornos ocasionados durante o período de instabilidade..

Oct 8, 19:10:57 GMT+0
Investigando - Identificamos uma instabilidade em uma infraestrutura de terceiros que pode afetar algumas operações de nossa plataforma, especialmente o **envio e recebimento de mídias pelos canais Web** e o **envio de mensagens pelos canais Cloud**. O problema está relacionado a uma falha em servidores de infraestrutura externa e **não tem origem em nossos sistemas**. A equipe responsável já está investigando a situação, e nossa equipe está acompanhando o incidente de perto para monitorar os impactos e aguardar a normalização do serviço. Durante esse período, algumas operações podem apresentar **falhas ou atrasos**. Caso uma operação não seja concluída, recomendamos tentar novamente após alguns minutos. Assim que tivermos novas informações ou a situação for normalizada, uma nova atualização será publicada..

]]> tag:systemway.instatus.com,2005:Incident/cmum9ygn901bd07n1h10b3p64 2026-09-29T06:07:39.356+00:00 2026-09-29T07:22:42.025+00:00 STW RMM is back up Type: Incident

Affected Components: STW RMM

Sep 29, 07:22:42 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Sep 29, 06:07:39 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmu87yyjv01dv07nxhzce4hzi 2026-09-19T10:03:17.626+00:00 2026-09-19T10:05:59.108+00:00 STW Chat is back up Type: Incident

Affected Components: STW Chat

Sep 19, 10:05:59 GMT+0
Resolvido - STW Chat is back up. This incident was automatically resolved by Instatus monitoring..

Sep 19, 10:03:17 GMT+0
Investigando - STW Chat is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmu7xuudh017a07scm17fx8cb 2026-09-19T05:20:09.633+00:00 2026-09-19T05:25:35.003+00:00 STW RMM is back up Type: Incident

Affected Components: STW RMM

Sep 19, 05:25:35 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Sep 19, 05:20:09 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmu7x9kk801b307n0tc7nz9ko 2026-09-19T05:03:37.029+00:00 2026-09-19T05:09:02.051+00:00 STW RMM is back up Type: Incident

Affected Components: STW RMM

Sep 19, 05:09:02 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Sep 19, 05:03:37 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmu5ksfsv02ok1npc6p5iinv3 2026-09-17T13:08:00.000+00:00 2026-09-17T13:28:00.000+00:00 Instabilidade no serviço de Webmail Type: Incident

Duration: 20 minutes

Affected Components: STW Mail

Sep 17, 13:28:00 GMT+0
Resolvido - Ambiente normalizado!.

Sep 17, 13:08:00 GMT+0
Identificado - Prezados, Identificamos uma instabilidade no serviço webmail do STW Mail, que pode afetar o acesso à plataforma. Nossa equipe técnica está verificando a ocorrência e trabalhando para normalizar o serviço. Assim que tivermos novas informações, compartilharemos uma atualização..

]]> tag:systemway.instatus.com,2005:Incident/cmu2blhs9008p07pi9ag78skk 2026-09-15T06:58:09.236+00:00 2026-09-15T07:03:05.852+00:00 STW RMM is back up Type: Incident

Affected Components: STW RMM

Sep 15, 07:03:05 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Sep 15, 06:58:09 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmu2488sd003v07omixyplmoe 2026-09-15T03:31:55.432+00:00 2026-09-15T03:37:37.395+00:00 STW Hospedagem is back up Type: Incident

Affected Components: STW Hospedagem

Sep 15, 03:37:37 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Sep 15, 03:31:55 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmu21q8ot003a07pbplzuvgoh 2026-09-15T02:21:56.128+00:00 2026-09-15T02:24:43.717+00:00 STW Hospedagem is back up Type: Incident

Affected Components: STW Hospedagem

Sep 15, 02:24:43 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Sep 15, 02:21:56 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmtvzzhqs01dy07mqcda2heq8 2026-09-10T20:46:31.583+00:00 2026-09-10T20:49:13.703+00:00 STW Hospedagem is back up Type: Incident

Affected Components: STW Hospedagem

Sep 10, 20:49:13 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Sep 10, 20:46:31 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmtl3ujaa06dz07lfuo8nn847 2026-09-03T05:49:10.150+00:00 2026-09-03T06:13:03.302+00:00 STW Hospedagem is back up Type: Incident

Affected Components: STW Hospedagem

Sep 3, 06:13:03 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Sep 3, 05:49:10 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmtb1di2q003i07qleqpj63le 2026-08-27T04:42:14.997+00:00 2026-08-27T04:44:57.727+00:00 STW Hospedagem is back up Type: Incident

Affected Components: STW Hospedagem

Aug 27, 04:44:57 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Aug 27, 04:42:14 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmt3xlttu017s07mjdwgzquht 2026-08-22T05:22:20.117+00:00 2026-08-22T05:27:17.130+00:00 STW RMM is back up Type: Incident

Affected Components: STW RMM

Aug 22, 05:27:17 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Aug 22, 05:22:20 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmt3x23zv00zq07t45w47rrkq 2026-08-22T05:07:00.759+00:00 2026-08-22T05:12:00.719+00:00 STW RMM is back up Type: Incident

Affected Components: STW RMM

Aug 22, 05:12:00 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Aug 22, 05:07:00 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmt164lpm06lm07lf7yq8elwp 2026-08-20T06:57:34.990+00:00 2026-08-20T07:19:40.571+00:00 STW RMM is back up Type: Incident

Affected Components: STW RMM

Aug 20, 07:19:40 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Aug 20, 06:57:34 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmswvt8l6028207rp5ktt5ezl 2026-08-17T06:57:44.095+00:00 2026-08-17T07:02:34.648+00:00 STW RMM is back up Type: Incident

Affected Components: STW RMM

Aug 17, 07:02:34 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Aug 17, 06:57:44 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmsovuhef000v07obek7vnn6q 2026-08-11T16:36:32.730+00:00 2026-08-11T17:01:30.176+00:00 STW Chat is back up Type: Incident

Affected Components: STW Chat

Aug 11, 17:01:30 GMT+0
Resolvido - STW Chat is back up. This incident was automatically resolved by Instatus monitoring..

Aug 11, 16:36:32 GMT+0
Investigando - STW Chat is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cms0zk9vj00eb0kpcpdry5slt 2026-07-25T23:14:07.723+00:00 2026-07-25T23:18:48.315+00:00 STW Chat is back up Type: Incident

Affected Components: STW Chat

Jul 25, 23:18:48 GMT+0
Resolvido - STW Chat is back up. This incident was automatically resolved by Instatus monitoring..

Jul 25, 23:14:07 GMT+0
Investigando - STW Chat is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmrtosa3v001l0kqizzsyhlsf 2026-07-20T20:38:02.124+00:00 2026-07-20T20:41:30.168+00:00 STW Hospedagem is back up Type: Incident

Affected Components: STW Hospedagem

Jul 20, 20:41:30 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Jul 20, 20:38:02 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmrtmzik000qp10nqjresyfwv 2026-07-20T19:47:43.264+00:00 2026-08-04T19:57:52.711+00:00 Instabilidade no processamento de templates Type: Incident

Duration: 15 days and 10 minutes

Affected Components: STW Chat

Aug 4, 19:57:52 GMT+0
Resolvido - Informamos que o serviço foi restabelecido após atuação conjunta com a equipe da Meta. A instabilidade foi resolvida e a sincronização dos templates pode ser realizada normalmente. Agradecemos a compreensão e permanecemos à disposição em caso de dúvidas..

Jul 20, 19:47:43 GMT+0
Investigando - Identificamos uma instabilidade que pode causar falhas nos templates durante a sincronização. Recomendamos que, temporariamente, não realizem a sincronização dos templates. Nossa equipe está acompanhando a situação junto aos responsáveis pela infraestrutura envolvida e, assim que o cenário estiver totalmente normalizado, avisaremos imediatamente para que a sincronização possa ser realizada com segurança. Agradecemos a compreensão..

]]> tag:systemway.instatus.com,2005:Incident/cmrsu21ps005t75o1w6esnuzh 2026-07-20T06:17:50.114+00:00 2026-07-20T06:21:18.553+00:00 STW Hospedagem is back up Type: Incident

Affected Components: STW Hospedagem

Jul 20, 06:21:18 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Jul 20, 06:17:50 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:systemway.instatus.com,2005:Incident/cmrsnvte0004372lcn7hzxjoz 2026-07-20T03:25:01.647+00:00 2026-07-20T03:28:24.165+00:00 STW Hospedagem is back up Type: Incident

Affected Components: STW Hospedagem

Jul 20, 03:28:24 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Jul 20, 03:25:01 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

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