Affected Components:

Oct 15, 07:02:25 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Oct 15, 06:57:28 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Oct 15, 02:09:04 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Oct 15, 02:06:24 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Oct 14, 02:16:02 GMT+0
Resolvido - STW Chat is back up. This incident was automatically resolved by Instatus monitoring..

Oct 14, 02:07:22 GMT+0
Investigando - STW Chat is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 11 days, 5 hours and 3 minutes

Affected Components:

Oct 9, 12:04:00 GMT+0
Resolvido - Identificamos que a instabilidade relacionada à infraestrutura de terceiros foi corrigida e que os serviços afetados estão normalizados. As operações de envio e recebimento de mídias pelos canais Web e de envio de mensagens pelos canais Cloud podem ser realizadas normalmente. Nossa equipe continuará acompanhando o ambiente para garantir a estabilidade dos serviços e identificar possíveis impactos residuais. Agradecemos pela compreensão e pedimos desculpas pelos transtornos ocasionados durante o período de instabilidade..

Oct 8, 19:10:57 GMT+0
Investigando - Identificamos uma instabilidade em uma infraestrutura de terceiros que pode afetar algumas operações de nossa plataforma, especialmente o **envio e recebimento de mídias pelos canais Web** e o **envio de mensagens pelos canais Cloud**. O problema está relacionado a uma falha em servidores de infraestrutura externa e **não tem origem em nossos sistemas**. A equipe responsável já está investigando a situação, e nossa equipe está acompanhando o incidente de perto para monitorar os impactos e aguardar a normalização do serviço. Durante esse período, algumas operações podem apresentar **falhas ou atrasos**. Caso uma operação não seja concluída, recomendamos tentar novamente após alguns minutos. Assim que tivermos novas informações ou a situação for normalizada, uma nova atualização será publicada..

Affected Components:

Sep 29, 07:22:42 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Sep 29, 06:07:39 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Sep 19, 10:05:59 GMT+0
Resolvido - STW Chat is back up. This incident was automatically resolved by Instatus monitoring..

Sep 19, 10:03:17 GMT+0
Investigando - STW Chat is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Sep 19, 05:25:35 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Sep 19, 05:20:09 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Sep 19, 05:09:02 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Sep 19, 05:03:37 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 20 minutes

Affected Components:

Sep 17, 13:28:00 GMT+0
Resolvido - Ambiente normalizado!.

Sep 17, 13:08:00 GMT+0
Identificado - Prezados, Identificamos uma instabilidade no serviço webmail do STW Mail, que pode afetar o acesso à plataforma. Nossa equipe técnica está verificando a ocorrência e trabalhando para normalizar o serviço. Assim que tivermos novas informações, compartilharemos uma atualização..

Affected Components:

Sep 15, 07:03:05 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Sep 15, 06:58:09 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Sep 15, 03:37:37 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Sep 15, 03:31:55 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Sep 15, 02:24:43 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Sep 15, 02:21:56 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Sep 10, 20:49:13 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Sep 10, 20:46:31 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Sep 3, 06:13:03 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Sep 3, 05:49:10 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Aug 27, 04:44:57 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Aug 27, 04:42:14 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Aug 22, 05:27:17 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Aug 22, 05:22:20 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Aug 22, 05:12:00 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Aug 22, 05:07:00 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Aug 20, 07:19:40 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Aug 20, 06:57:34 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Aug 17, 07:02:34 GMT+0
Resolvido - STW RMM is back up. This incident was automatically resolved by Instatus monitoring..

Aug 17, 06:57:44 GMT+0
Investigando - STW RMM is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Aug 11, 17:01:30 GMT+0
Resolvido - STW Chat is back up. This incident was automatically resolved by Instatus monitoring..

Aug 11, 16:36:32 GMT+0
Investigando - STW Chat is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Jul 25, 23:18:48 GMT+0
Resolvido - STW Chat is back up. This incident was automatically resolved by Instatus monitoring..

Jul 25, 23:14:07 GMT+0
Investigando - STW Chat is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Jul 20, 20:41:30 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Jul 20, 20:38:02 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 15 days and 10 minutes

Affected Components:

Aug 4, 19:57:52 GMT+0
Resolvido - Informamos que o serviço foi restabelecido após atuação conjunta com a equipe da Meta. A instabilidade foi resolvida e a sincronização dos templates pode ser realizada normalmente. Agradecemos a compreensão e permanecemos à disposição em caso de dúvidas..

Jul 20, 19:47:43 GMT+0
Investigando - Identificamos uma instabilidade que pode causar falhas nos templates durante a sincronização. Recomendamos que, temporariamente, não realizem a sincronização dos templates. Nossa equipe está acompanhando a situação junto aos responsáveis pela infraestrutura envolvida e, assim que o cenário estiver totalmente normalizado, avisaremos imediatamente para que a sincronização possa ser realizada com segurança. Agradecemos a compreensão..

Affected Components:

Jul 20, 06:21:18 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Jul 20, 06:17:50 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Jul 20, 03:28:24 GMT+0
Resolvido - STW Hospedagem is back up. This incident was automatically resolved by Instatus monitoring..

Jul 20, 03:25:01 GMT+0
Investigando - STW Hospedagem is down at the moment. This incident was automatically created by Instatus monitoring..